Privacy Policy
Last updated: April 7, 2026
The short version
We collect only what we need to deliver your eSIM and keep your account secure. We do not sell your data. Ever. Full details are below.
1. Who we are
Karibu eSIM is a digital travel connectivity platform operating at karibuesim.com. We provide instant eSIM data plans for travelers in 200+ countries. Privacy questions: privacy@karibuesim.com
2. What we collect and why
| Data type | What it includes | Why we need it |
|---|---|---|
| Account data | Name, email, phone, country, encrypted password | To create and manage your account |
| Order & billing data | Purchases, transaction IDs, wallet activity, invoices | To process payments and keep records |
| eSIM service data | Plan type, ICCID, activation status, destination | To deliver your eSIM and provide support |
| Device & usage data | Device model, OS, browser, IP address, logs | To troubleshoot issues and prevent fraud |
| Support data | Messages, screenshots, troubleshooting details | To resolve your issue effectively |
| KYC data (if required) | Identity documents, selfie, address proof | To comply with legal and regulatory requirements |
3. Who we share your data with
We share your data only where necessary to deliver the service:
- eSIM network partners — to fulfill your plan in the destination country
- Payment processors — to handle your transaction securely
- Email and hosting providers — to send you service notifications
- KYC providers — only where identity verification is legally required
- Legal authorities — only where required by law
We do not sell, rent, or trade your personal data to any third party. Not now. Not ever.
4. Your rights
Depending on where you live, you have the right to:
- Access a copy of the personal data we hold about you
- Correct any inaccurate information
- Request deletion of your data where legally allowed
- Object to or restrict certain types of processing
- Request a portable copy of your data
To exercise any of these rights, email privacy@karibuesim.com. We will respond within 30 days.
5. Data retention
We keep your data only as long as needed to provide the service, comply with legal obligations, resolve disputes, and prevent fraud. You may request deletion at any time by contacting privacy@karibuesim.com.
6. Security
We use industry-standard encryption, access controls, and security practices to protect your information. Passwords are stored in encrypted form. We will notify you promptly if we become aware of any breach affecting your data.
7. Children
Karibu eSIM is not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have done so accidentally, contact us immediately.
8. Changes to this policy
We may update this policy from time to time. When we do, we will update the date at the top of this page and notify you by email if the changes are material.
Privacy questions: privacy@karibuesim.com